Phone policy

1. Your agent, your responsibility

The customer is fully responsible for everything their agent does with the Phone, whether the action is decided by a person or by an artificial intelligence, and even if it was not planned or intended. An agent that loops or drifts remains the customer's responsibility: it is up to them to monitor and limit it.

2. Unsolicited messages (spam)

It is forbidden to use the Phone to:

• send unsolicited SMS, in particular for commercial or advertising purposes, to people who have not consented beforehand;
• send messages in bulk or in bursts, including to numbers obtained without their holders' consent;
• send repeated messages to a recipient who does not want them, or who asked to stop (STOP);
• send messages whose sender is hidden or misleading;
• build, use or resell lists of phone numbers without a legal basis.

SMS marketing is regulated, in particular by article L34-5 of the French Postal and Electronic Communications Code and by the GDPR: it generally requires the recipient's prior consent. The customer must be able to prove it. They must honour any request to stop immediately.

3. Fraud, impersonation and harassment

It is also forbidden to use the Phone for:

• phishing or smishing, or any attempt to obtain third parties' credentials, codes or banking details;
• scams, fraud or identity theft, including posing as a bank, an authority, a carrier or a person you are not;
• harassment, threats, insults, or any message that harms a person's dignity;
• spreading unlawful content: child sexual abuse material, apology of terrorism, incitement to hatred or violence, content infringing third-party rights;
• any activity contrary to the law applicable to the sender or the recipient.

4. Accounts, verification codes and workarounds

• The Phone's number is for your own accounts and those you have been expressly authorized to use. It is forbidden to use it to receive verification codes (SMS, OTP) for people who have not authorized you to;
• it is forbidden to create accounts in bulk, fake or fraudulent accounts, to bypass identity checks (KYC), to multiply trials or promotional offers, or to breach the terms of a third-party service;
• it is forbidden to offer third parties, free or paid, a code-receiving or number service built on the Phones, or to resell or sublet them;
• it is forbidden to bypass the Service's limits, quotas or security measures, or to use the Service to attack or disrupt a third-party system.

5. The Phone, the SIM and the number

• The Phone, the SIM card and the number belong to the Seller or its operators. The customer receives a right of use during their subscription, with no ownership or portability right over the number, which may be changed for technical or operational reasons (blocking, SIM replacement, change of operator);
• it is forbidden to remove or replace the SIM card, to modify the device's system or firmware (root, jailbreak, flash), to install malware, to mine cryptocurrency or to use the device for any purpose other than the Service;
• apps installed by the agent remain the customer's responsibility, who must respect their terms of use.

6. Data on the Phone

• Do not store on the Phone payment methods, passwords or sensitive data that you do not need;
• received messages may contain third-party data: you are responsible for how you process it;
• when the subscription ends, or when you return a Phone, it is wiped and all the data it holds is permanently erased. Export what you need beforehand.

7. Usage limits and monitoring

To protect the reputation of the numbers and comply with operators' rules, the Seller may apply reasonable limits, in particular on the number of messages sent per hour and per day, and change them. It follows technical indicators (volumes, failure rates, reports from operators and recipients) to detect abuse.

In case of a report or serious suspicion of abuse, the Seller may examine the content strictly necessary for verification, and respond to requests from the competent authorities. Data processing is described in the privacy policy.

8. Sensitive uses

The Service is not designed for uses where an SMS failure or delay could endanger people (emergency, health, safety). It does not allow reaching emergency services. Do not rely on it for such uses.

9. Sanctions

Depending on the seriousness and repetition of the breach, the Seller may, without notice where necessary to stop the abuse:

• issue a warning;
• limit or block the sending of messages;
• immediately suspend access to the Phone;
• terminate the subscription and take back the Phone(s), with no refund of the current period in case of serious breach;
• report the facts to the authorities and cooperate with them, and follow up on operators' requests;
• claim compensation for the harm suffered, in particular the consequences of a SIM card or number being blocked, operator penalties and third-party claims.

10. Reporting abuse

If you receive messages from a Device Agent number that you consider abusive, or if you notice use contrary to this policy, write to us at contact@maestrodeck.cloud with the number concerned and the date. We handle these reports as a priority.

11. Changes

The Seller may update this policy, in particular to follow operators' rules and the law. Customers are informed by any appropriate means before the changes take effect.